FAQ

 

What is our shipping policy?

DOMESTIC/ INTERNATIONAL

We do not ship any hemp infused products outside of Canada.

Processing time

The time we need to prepare an order for shipping may vary.

Items will be ready to ship within 1-3 business days unless otherwise notified. This does not include custom orders. When making a custom order, the time for preparation will be discussed upon inquiry. See our contact page for more information. 

Once your order is prepared by our team at ESC and your parcel is received by Canada Post, we will than contact you via email with your updated tracking information provided.

We are not responsible for delays of delivery once your parcel is in the care of Canada Post.

INTERNATIONAL

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Do you handle returns and exchanges?

We do not accept exchanges or cancellations but please contact us if you have any problems with your order.

Because of the nature of these items, unless they arrive damaged we can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Personal hygiene products. This includes soap, lotion, bath bombs, lip balm etc.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damaged goods

If you happen to receive an item from us that has been damaged through the process of shipping, please contact us within the first 14 days upon the arrival of your order.

If we do not hear from you within the first 14 days, ESC is not responsible for any loss in value of the damaged item/items.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in the condition that is being otherwise stated, the buyer is responsible for any loss in value.

How do I order wholesale?

For wholesale inquiries, please contact us at info@earthandsoulcollections.com

 

Items refused by recipient

All packages that are refused by recipient and sent back to EARTHANDSOULCOLLECTIONS.COM will be held for 30 days. We will send out an email regarding the reason for refusal and an attempt to resend the package. No refund will be issued unless we have been in contact with the recipient. 

NO REFUNDS AFTER 30 DAYS

Any other questions?

For all other inquires please contact our support team at info@earthandsoulcollections.com